1848 Waldorf Boulevard, Madison WI, 53719

1848 Waldorf Boulevard, a multi-use veterinary building: Statement on COVID-19

August 17, 2021 - Update

Admittance and Check-Out
Veterinary care is an essential part of our community and we want to continue providing services during the challenges of COVID-19. We need to work with you and our staff to focus on safety for everyone.

At this time, we are continuing to see patients curbside for Clients who prefer this. Masks are required for those Clients who wish to enter our building. By entering our building, you agree to wear a properly fitting mask at all times during your visit.

If you are aware of any exposure to COVID-19 or you are experiencing any COVID-19 like symptoms within the past 14 days, please call to reschedule your appointment . We appreciate your help in keeping our team and facility healthy.

If you are NOT ill and have NOT been exposed to COVID-19, we ask that you follow these steps:

  1. Park & call. If you desire curbside services, when you arrive to our hospital, please remain in your car and call your provider (ESO, SFVC, HEAL, IEC) and wait for direction.
  2. Mask up, Check-in If you desire in-hospital services, when you arrive, put on your mask and follow the entry instructions preferred by your provider (ESO, SFVC, HEAL, IEC).
  3. Supply pick-up. If you need to pick up food or medications for your pet, please call your provider (ESO, SFVC, HEAL, IEC) to make specific arrangements.

June 21, 2021 - Update

Admittance and Check-Out
Veterinary care is an essential part of our community and we want to continue providing services during the challenges of COVID-19. We need to work with you and those who work in our building, to focus on safety for everyone.

At this time, we are continuing to see patients curbside for Clients who prefer this. Masks are welcome but no longer required to enter our building. By entering our building, you agree to respect our staff and customer's mask wearing choices.

If you are aware of any exposure to COVID-19 or you are experiencing any COVID-19 like symptoms within the past 14 days, please call to reschedule your appointment . We appreciate your help in keeping our team and facility healthy.

If you are NOT ill and have NOT been exposed to COVID-19, we ask that you follow these steps:

  1. Park & call. When you arrive to our hospital, please remain in your car and call your provider and wait for further direction.
  2. Supply pick-up. If you need to pick up food or medications for your pet, please call your provider (ESO, SFVC, HEAL, IEC) to make specific arrangements.

June 2, 2021 - Update

Admittance and Check-Out
Veterinary care is an essential part of our community and we want to continue providing services during the challenges of COVID-19. We need to work with you and those who work in our building to limit direct contact in order to focus on safety for everyone.

At this time, our businesses are continuing to see patients curbside for most appointments. Clients who are wearing masks and comfortable entering the building may be asked to do this if we deem it necessary for the care of their pet.

If you are aware of any exposure to COVID-19 or you are experiencing any COVID-19 like symptoms within the past 14 days, please call to reschedule your appointment . We appreciate your help in keeping our team and facility healthy.

If you are NOT ill and have NOT been exposed to COVID-19, we ask that you follow these steps:

  1. Park & call. When you arrive to our hospital, please remain in your car and call your provider (ESO, SFVC, HEAL, IEC) and wait for further direction.
  2. You + your pet. Please do not bring other people to your appointment. In the event that we deem it necessary for you to enter the building, only two (2) persons, wearing masks, are allowed to accompany the patient being seen.
  3. Mask up. Please wear a mask that covers both your nose and mouth during all times you are interacting in-person with our staff.
  4. Supply pick-up. If you need to pick up food or medications for your pet, please call your provider (ESO, SFVC, HEAL, IEC) to make specific arrangements.

November 9, 2020 - Update

Admittance and Check-Out during COVID-19 (Coronavirus) & Inclement Weather
Veterinary care is an essential part of our community and we want to keep our hospital open to continue providing services during this time. We need to work with you and our staff to limit direct contact in order to focus on safety for everyone, and to minimize staff going in and out of the building during inclement weather.

If you are ill and your pet needs services, do not come to the hospital, please call us to make arrangements.

If you are NOT ill and have NOT been exposed to COVID-19, we ask that you follow these steps:

1. You + your pet. Please do not bring other people to your appointment in the event that we deem it necessary for you to enter the building during your pet's care.

2. Park & call. When you arrive to our hospital, please call your provider (ESO, SFVC, HEAL, IEC) from your vehicle.

3. Provide details. When we receive your call, we will check you in over the phone and a staff member will discuss your pet's needs during this check-in phone call.

4. Mask up. Please wear your mask during all times you are interacting with our staff.

5. Patient evaluation.
a. If a procedure is indicated for your pet, you will be asked to wear your mask and be directed to bring your pet to the vestibule door, where a masked staff member will meet you to receive your pet into the hospital. You will return to your vehicle.

b. If we deem it necessary for you to enter the building and you are comfortable entering the building, an ESO staff member will meet only you and your pet at the vestibule and escort you to an exam room. To enter the building, you will be required to keep your mask on, covering your nose and mouth at all times.

6. Your car + phone. We will do our best to coordinate your visit from outside the hospital, including providing follow-up instructions and receiving payment.

7. Patient pick-up. When it is time for your pet to go home with you, we will call you and you will be asked to wear your mask and be directed to approach the vestibule door, where a masked staff member will meet you for you to receive your pet.

8. Supply pick-up. If you need to pick up food or medications for your pet, please call your provider (ESO, SVFC, HEAL, IEC) to make specific arrangements.


March 26, 2020

New Admittance and Check-Out during COVID-19 (Coronoavirus)
Veterinary care is an essential part of our community and we want to keep our hospital open to continue providing services during this time. We need to work with you and our staff to limit direct contact in order to focus on safety for everyone.

If you are ill and your pet needs services, please call to make arrangements.

If you are NOT ill and have NOT been exposed to COVID-19, we ask that you follow these steps:

  • When you arrive to our hospital, please call your provider (ESO, SFVC, VRCW) from your vehicle.
  • When we receive your call, we will check you in and a staff member will come out to your vehicle to discuss your pet's needs outside of the hospital.
  • If a procedure is indicated for your pet, they will be escorted into the hospital by a staff member, while you remain in your vehicle.
  • Please do not bring other people to your appointment in the event that we deem it necessary for you to enter the building during your pet's care.
  • If you need to pick up food or medications for your pet, please call your provider (ESO, SVFC, VRCW) to make arrangments.
  • We will do our best to coordinate your visit from outside the hospital, including providing follow-up instructions and receiving payment.

March 14, 2020

We hope that you, your family and your pet(s) are remaining safe and healthy. We are writing to keep you informed of our recommendations as well as the steps we are taking in order to continue offering the care your pets need while providing you, and our associates a safe environment.

We keep our hospital clean and disinfected, and we have increased both the frequency and scope of these cleanings in accordance with CDC recommendations to help ensure both our clients and associates are kept safe. Hand washing hygiene is critically important in a hospital, a step we continue to emphasize to staff and clients. We provide options for hand cleaning for clients and associates, and we work closely with our teams to ensure that anyone who is not feeling well understands that we insist they stay home.

What do I do if I have been exposed to the coronavirus while my pet needs care?
In order to help us continue to serve pets in need, we ask that clients who have recently traveled to a high-risk region, had any exposure to symptomatic or confirmed positive cases, or confirmed positive themselves not bring themselves or their pets to 1848 Waldorf Boulevard. If your pet is having a medical emergency, please contact VCA Veterinary Emergency Service, (608) 831.1101. UW Veterinary School has decided to close their doors.

If you are ill or have been exposed to COVID 19 and your pet is due for routine care, (orthopedic evaluations, rehabilitation, annual exams, vaccines, dental cleanings, nail trims, or any other non-urgent appointments), please call your provider (ESO, SFVC, VRCW) to discuss rescheduling to a later time. If it is determined that your appointment cannot be rescheduled for medical reasons, and your appointment is necessary, we ask that you have a healthy family member or friend bring your pet to the visit.

I am not ill and have not been exposed and my pet is scheduled for a visit or is sick.
If you are not sick and have not been exposed and your pet needs care, we want you to come in. We recommend you follow these simple steps:

  • While in the waiting area, maintain distance between you and other clients and pets.
  • After checking in with reception, you are welcome to wait in your car.¬† We will optionally text you when we are ready to see your pet.
  • Limit the number of people who accompany each pet to the hospital.
  • Use a hand sanitizer or the client restroom to wash your hands.
  • Respectfully refrain from areas of our hospital marked for employees only.
  • If you need to pick up food or medications for your pet, please call and make arrangements.

Where can I get more information on COVID-19?
You can get the latest information from reputable sources such as:

Please be assured that the businesses of 1848 Waldorf Boulevard are monitoring the situation closely and we will continue to consult and seek input from internal and external experts to provide the best guidance and advice for you, our valued clients and our healthcare teams. Do not hesitate to contact us if you have questions or concerns.

Yours in health,
1848 Waldorf

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